Refund and Returns Policy for Tippy Beauty
Effective Date: December 28, 2024
At Tippy Beauty, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we are here to help. Below is our Refund and Returns Policy that explains how returns, exchanges, and refunds work for your orders.
1. Returns and Exchanges
We offer returns and exchanges on most products within 30 days of your purchase, provided that the items meet the following conditions:
- The product must be unused, in its original condition, and in the original packaging.
- Proof of purchase is required (receipt or order confirmation email).
- Products must be returned within 30 days from the date of receipt.
To initiate a return or exchange, please contact our customer service team at info@tippybeauty.com with your order number and the reason for the return or exchange. We will provide you with instructions on how to proceed.
2. Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including but not limited to:
- Opened or used skincare products.
- Gift cards or promotional items.
Please verify the details of the product you wish to return to ensure it is eligible for a return or exchange.
3. Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If your return is approved, we will issue a refund to your original method of payment. Please note that the refund processing time may vary based on your payment method:
- Credit/Debit Cards: Refunds may take 5-10 business days to appear on your statement.
- PayPal: Refunds will be processed immediately, but it may take a few days for the funds to reflect in your PayPal account.
4. Shipping Costs
Customers are responsible for the return shipping costs, except in cases where the return is due to an error on our part (e.g., defective products or wrong items). If you are returning an item due to our error, we will cover the return shipping costs.
- For exchanges or returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately at info@tippybeauty.com. We will offer a replacement, exchange, or full refund, depending on the nature of the issue.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@tippybeauty.com. Orders can only be canceled if they have not yet been processed for shipment. Once an order has been shipped, it can no longer be canceled, but you may initiate a return or exchange once you receive the product.
7. Late or Missing Refunds
If you haven’t received a refund after a reasonable period:
- Check with your bank or credit card company, as it may take additional processing time before the refund is officially posted.
- If you’ve done this and still haven’t received your refund, please contact us at info@tippybeauty.com.
8. Changes to This Policy
We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” Please review this policy periodically to stay informed of any updates.
9. Contact Us
If you have any questions about our returns process or need assistance with a return, exchange, or refund, please contact our customer service team:
- Email: info@tippybeauty.com
- Phone: 561-844-0176
- Address: 2509 Mulberry Lane, West Palm Beach, Florida, United States
